Your Satisfaction is important to us: We want you to be satisfied with your order. Reach out to us if you have any issues and we will do our best to correct the situation. If you need help with an order, installation or technical issue, please email us at support@theplanedealer.com.
Cancelling your order: You may cancel an order before shipping by emailing support@theplanedealer.com with your order cancellation request.
Refunds: Once an order has shipped, you may return the product within 14 days of receipt subject to certain restrictions as outlined below.. Some returns may be subject to a 15% restocking fee as imposed by the manufacturer. Please email any refund/return request to support@theplanedealer.com.
- Merchandise that cannot be returned:
- Any part that holds a PMA, TSO or STC that has been used, tested or installed.
- Any part that has a shelf life – Batteries, Oil, Paint, Life Vest/Raft, Hazardous Material etc.
- Metal, Wood, Fabric and other Cut to Length or Cut to Size Material
- Tools and Test Equipment (eligible for exchange / account credit if in unopened, unused condition)
- Books, Videos, Software (unless item was shipped shrink-wrapped and returned in that condition)
- Parts specified as ‘Final Sale’.
- Special order or custom made parts.
You may contact us using this form if you have any questions: